Frequently Asked Questions (FAQ)

Billing & Payment

1. Do you charge any hidden fees?
No. The price shown on the product page is the final price. No additional taxes or hidden charges are added at checkout.

2. What currency do you use?
All transactions are processed in USD.

3. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and Google Pay. Availability may vary based on location or device.

4. When will I be charged?
Payment is charged immediately after your order is successfully placed.

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Shipping

5. Where do you ship?
We currently ship within the United States only.

6. How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–4 business days. Total delivery time is approximately 4–6 business days.

7. Do you offer free shipping?
Yes, we offer free standard shipping on all U.S. orders.

8. Will I receive tracking information?
Yes, tracking details are sent via email once your order has shipped.

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Returns & Refunds

9. What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original condition and packaging.

10. Do you charge return fees?
No. Approved returns include a prepaid return label, and no restocking fee is charged.

11. When will I receive my refund?
Refunds are processed within 10 business days after the returned item is received and approved.

12. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos for a prompt resolution.

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Orders & Contact

13. Can I cancel my order?
Yes, orders can be canceled within 24 hours of placement.

14. How can I contact you?
Email: support@pulseandcotton.com
Phone: +1 (714) 270-3274
Address: 1567 S State College Blvd, Anaheim, CA 92806, USA