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Return & Refund Policy – Pulse and Cotton
We accept returns for both defective and non-defective products under the conditions below.
Return Window
You may request a return within 30 days of receiving your order. Returns requested after 30 days will not be accepted.
Return Conditions
To be eligible for a return, items must be:
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New, unused, and unworn
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With all original tags attached
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In original packaging
A valid proof of purchase (order confirmation, receipt, or invoice) is required.
Return Process
To start a return, please contact us at:
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Email: support@pulseandcotton.com
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Phone: +1 714 270 3274
After contacting us, you will receive return instructions.
Approved returns must be sent to the following address:
1567 S State College Blvd, Anaheim, CA 92806, USA
Return Shipping
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A prepaid return label will be provided for approved returns
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No restocking fee will be charged
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Exchanges
We accept exchanges for eligible items within the same 30-day return window. Exchanges are processed after the returned item is received and inspected.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your card provider
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Then contact us at support@pulseandcotton.com
Order Cancellations
Cancellation requests must be made within 24 hours of order placement
Contact Information
Legal Business Name: UCA LOGISTICS LLC
Store Name: Pulse and Cotton
Address: 1567 S State College Blvd, Anaheim, CA 92806, USA
Email: support@pulseandcotton.com
Phone: +1 714 270 3274
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)