Privacy policy

Last Updated: February 3, 2026

Pulse and Cotton (“we,” “our,” or “us”) operates the website https://pulseandcotton.com and related services (collectively, the “Services”). Protecting your personal information is important to us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your rights regarding your data.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Personal Information We Collect

We collect personal information when you interact with our Services. This may include:

1.1 Contact Information

Name, email, phone number
Billing and shipping addresses

1.2 Payment & Transaction Information

Credit/debit card details, payment confirmation, and transaction history
Information required to process returns, refunds, and exchanges

1.3 Account Information

Username, password, security questions
Account preferences and settings

1.4 Device & Technical Data

IP address, browser type, operating system, device identifiers
Usage data such as pages visited, items clicked, and time spent on the website

1.5 Communications

Emails, chat messages, or other communications with our support team

1.6 Usage Information

Information about products viewed, added to cart, purchased, returned, or exchanged
Interaction with newsletters, promotions, or marketing campaigns

2. How We Collect Information

We may collect personal information from the following sources:

Directly from you: When you create an account, place an order, or communicate with us
Automatically: Through cookies, website analytics, or other tracking technologies
Third parties: Shopify, payment processors, shipping carriers, or business partners who provide services on our behalf

3. How We Use Personal Information

We use your personal information for purposes including:

3.1 Order Fulfillment & Services

Processing payments and shipping your orders
Handling returns, refunds, and exchanges
Maintaining and managing your account

3.2 Customer Communication

Responding to inquiries, support requests, or complaints
Sending transactional messages, order updates, or important notifications

3.3 Personalization & Marketing

Tailoring product recommendations and content
Sending promotional emails, newsletters, or special offers (you can opt out anytime)
Displaying targeted advertisements based on your interests and previous activity

3.4 Security & Fraud Prevention

Authenticating your account
Monitoring for fraudulent or suspicious activity
Preventing unauthorized access and maintaining a secure shopping experience

3.5 Legal & Compliance

Complying with legal obligations, including law enforcement requests
Investigating potential violations of our policies or Terms of Service

4. How We Share Personal Information

We may share your information with:

4.1 Service Providers

Shopify, payment processors, cloud storage, IT services, shipping carriers, and analytics providers

4.2 Marketing & Advertising Partners

To show relevant promotions or ads, based on your activity and interests

4.3 Affiliates & Corporate Group

Companies within our corporate structure for internal purposes, including accounting and operations

4.4 Legal Authorities

When required by law, court orders, subpoenas, or to protect our legal rights

4.5 Business Transactions

In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.
If a parent/guardian believes their child has shared personal information, they may contact us to request deletion.
We do not knowingly “sell” or “share” personal information of individuals under 16 for marketing purposes.

6. Security & Data Retention

We use industry-standard encryption (SSL) and security practices to protect your data.
No method of transmission or storage is 100% secure. Use caution when sharing sensitive information online.
We retain personal data only as long as necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and personalize your experience.
These may include:

Functional cookies (essential for site operation)
Performance cookies (analytics and usage tracking)
Marketing cookies (personalized ads)

You may manage or disable cookies through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Opt-out of sharing or targeted advertising
Request data portability
Designate an authorized agent to exercise your rights

We may require verification of your identity before processing requests. Requests will be handled promptly and without discrimination.

9. International Data Transfers

Your data may be stored or processed outside your country, including the U.S., Europe, or other regions.
We rely on recognized mechanisms such as Standard Contractual Clauses to ensure your data is protected when transferred internationally.

10. Third-Party Websites & Links

Our Services may include links to third-party websites or platforms.
We are not responsible for the content, privacy practices, or security of third-party sites.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in operations, legal requirements, or services.
Updated versions will be posted on the website with a new “Last Updated” date.

12. Contact Information

If you have questions, complaints, or want to exercise your privacy rights, contact us:

Email: support@pulseandcotton.com
Phone: +1 714-270-3274
Website: https://pulseandcotton.com